Refund Policy
Effective Date: 2/1/25
1. Overview
At Haven, we strive to provide high-quality peptide products and excellent customer service. If you are not satisfied with your purchase, we are here to help. Please review our refund policy below.
2. Eligibility for Refunds
We accept refund requests under the following conditions:
- The item is unused, unopened, and in its original packaging.
- The request is made within 30 days of purchase.
- The product was received damaged or defective.
- The incorrect product was shipped.
3. Non-Refundable Items
- Opened or used products.
- Digital products, e-books, or downloadable materials.
- Gift cards.
- Products purchased on final sale or clearance.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support at info@haven-health.co with your order number and reason for the request.
- If your request is approved, we will provide return instructions.
- Ship the item back to us using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
- Once we receive the item and verify its condition, we will process the refund within 7-10 business days.
5. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please:
- Check your bank account.
- Contact your credit card company, as it may take time to post.
- If you still have not received your refund, contact us at info@haven-health.co.
6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at info@haven-health.co.
7. Policy Updates
We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated effective date.
8. Contact Us
For any questions regarding our refund policy, contact us at:
Email: info@haven-health.co
Phone: 801-836-5273
Address: 7 S 1550 W Suite 100, Lindon, UT 84042
